The PRODUCTS are shipped to the delivery address or addresses indicated by the CLIENT during the ordering process.

Shipping time

The deadlines for preparing an order and issuing the invoice before shipping PRODUCTS in stock are mentioned on the SITE. These deadlines do not include weekends or public holidays.

An email will automatically be sent to the CUSTOMER when the PRODUCTS are shipped, provided that the email address in the registration form is correct.

Delivery time & costs

During the ordering process, the SELLER indicates to the CUSTOMER the possible delivery times and shipping options for the PRODUCTS purchased.

Shipping costs are calculated according to the delivery method. The amount of these costs will be due by the CLIENT in addition to the price of the PRODUCTS purchased.

Details of delivery times and costs are provided on the SITE.

Terms of delivery

The parcel will be given to the CUSTOMER against signature and upon presentation of an identity document.

In case of absence, a delivery notice will be left for the CUSTOMER so that they can collect the parcel from their post office.

The CUSTOMER is responsible for picking up the package at the post office within 10 days. The SELLER cannot be held responsible for a package destroyed or not returned by postal services, and this reason does not constitute grounds for any refund.

Delivery problems

The CUSTOMER is informed of the delivery date when choosing the carrier, at the end of the online ordering process, before confirming the order.

It is specified that deliveries will be made within a maximum of thirty (30) days. Failing this, the CUSTOMER must give the SELLER formal notice to deliver within a reasonable period of time. In the event of non-delivery within this period, the contract may be terminated.

The SELLER shall refund the CUSTOMER, without undue delay after receiving the termination letter, the total amount paid for the PRODUCTS, including taxes and delivery charges, using the same payment method used by the CUSTOMER to purchase the PRODUCTS.

The SELLER is responsible until delivery of the PRODUCT to the CLIENT. The CLIENT is reminded that they have three (3) days to notify the carrier of any damage or partial loss observed at the time of delivery.