Our policy lasts 14 days from the day of delivery. If 14 days have passed from the day of your delivery, unfortunately we cannot offer you a refund or exchange.
To qualify for a free return, your item must be returned for exchange, unused and in the same condition as you received it. It must also be in its original packaging.
To avoid abuse, a return fee of 10 USD$ applies only when the customer requests a refund and the order matches the customer's expectations for the items that motivated the purchase on www.thechristmasfabric.com.
The customer must verify when returning the product that the accessories, if any, are complete and that the packaging is the original packaging. If the customer fails to do so, a charge may be applied to the refund to cover the loss incurred:
- Damaged or missing original packaging: 10 USD$.
- Missing accessories: 20% of the total refund amount, or the price of the accessory if displayed on the site.
If the item is not returned in its original condition, is damaged, stained, non-functional or degraded, and this prevents it from being sold again, no refund can be given.
Many types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept intimate or sanitary products, dangerous products, or flammable gases or liquids.
Other items that cannot be returned:
Gift cards
Downloadable software
Certain health and personal care products
To make a return, you must present us with a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund is granted, if applicable:
Books with obvious signs of use.
CD, DVD, VHS tape, software, video game, cassette, or vinyl record that has been opened.
Any item that is not in its original condition, is damaged, or has missing parts for reasons that are not due to an error on our part.
Any item returned more than 30 days after delivery.
Refunds, if applicable
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision to approve or reject your refund request.
If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a maximum of 2 to 3 days, excluding weekends and holidays.
Late or missing refunds, if applicable
If you have not yet received your refund, please check the following steps before contacting the site by email:
- Verify that the refund is not in progress on your bank account or scheduled to arrive on a posted date.
- Contact your bank to learn about the delays applied to transfers between bank accounts that do not belong to the same bank.
If after completing all these steps you still have not received your refund, or you do not know your bank's time frame or the refund receipt date, please contact us at customer@thechristmasfabric.com.
Sale items, if applicable
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.
Return for malfunction
An item returned because of a malfunction is covered by our free return offer, and the customer does not pay any fees. If our team does not detect any malfunction after several tests and verifications by after-sales service, the return delivery to the customer will be at the customer's expense. This helps us avoid abusive returns and asks customers to verify that the product has a real malfunction and that a return to after-sales service is necessary before any exchange.
Exchanges
We will only replace an item if it is defective or damaged upon receipt by the customer. The customer has 3 days from the day of delivery to declare a problem. After this period, we consider that the item has been used and is no longer exchangeable. For any exchange, send us an email at customer@thechristmasfabric.com.
The item must be new, unused, unwashed, in its original packaging, and with all tags attached.
Your item should be sent to the address of the company operating www.thechristmasfabric.com:
SAS OVOORO
19 Allée de Brienne
Toulouse
31000
France
Gifts
If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you. Return shipping costs for gifts are not covered.
Shipping
To return a product, you must send it to the headquarters of SAS OVOORO, the company operating www.thechristmasfabric.com: SAS OVOORO, 19 Allée de Brienne, Toulouse, 31000, France.
Processing times
Depending on where you live, the time it takes to receive your exchanged product may vary.
Upon receipt of your product at headquarters, we take 3 to 5 working days to verify it and make a decision, which will be communicated to you by email at the address you provided when ordering.
If the return costs for redelivery to the customer are borne by SAS OVOORO, the company operating www.thechristmasfabric.com, the delivery time may vary between 3 and 5 days.
If the return shipping cost to the customer is at the customer's expense, the delivery time will vary depending on the customer's preferred method.
If you are shipping an item valued at more than 100 USD$ and you are responsible for the return shipping costs, you should consider using a shipping service that allows you to track the shipment or purchasing shipping insurance. We do not guarantee that we will receive the item you are returning if a problem occurs.